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Peter Webber Menswear and Ladies Boutique

Opening Hours:

Monday:9am – 5:30pm
Tuesday:9am – 5:30pm
Wednesday:9am – 5:30pm
Thursday:9am – 9pm
Friday:9am – 5:30pm
Saturday:9am – 5pm
Sunday:Closed

FREQUENTLY ASKED QUESTIONS

Everything you need to know about ordering, delivery, returns and more.

01

Ordering & Purchasing

Browse our collection, select your items and sizes, then proceed through checkout. You’ll receive a confirmation email once your order is placed.

Yes, enter your promo code during checkout to apply your discount. Please note that items purchased with a promo code are final sale, unless they are faulty.

We accept major debit and credit cards. Your payment is processed securely online.

If you need to update or cancel your order, contact us as soon as possible. We’ll do our best to assist you if the order hasn’t been dispatched yet.

02

Shipping & Delivery

Yes. Orders over $100 are shipped free within Australia. Orders under $100 or international deliveries attract standard postage rates.

Most orders are delivered within a few days in South Australia and up to two weeks in Western Australia.

You’ll receive an Australia Post tracking number. It’s the customer’s responsibility to track delivery and follow up directly with Australia Post if needed.

We currently use Australia Post’s standard recorded delivery. For special delivery requests, please get in touch with us before placing your order.

Most orders are sent with a signature on delivery. If you’re not home, your parcel will be taken to the nearest post office or collection point.

03

Returns & Exchanges

You can return items in original condition within 7 days for a refund or store credit, depending on the purchase type.

We offer refunds on full-priced items returned within 7 days. For other eligible returns, we provide store credit valid for 12 months.

Earrings, underwear, ties, bow ties, pocket squares and promo or store credit purchases are final sale unless faulty.

Email us at peterwebbermenswear@gmail.com with your order number and the email used for purchase and we’ll guide you through the process.

04

Product & Sizing Information

Use our online size guides on each product page or contact us for personalised sizing help.

Yes. Each product is quality-inspected to ensure it meets our standards before dispatch.

Please email us immediately with a description and a photo of the fault. We’ll arrange a replacement, refund or store credit.

Absolutely. Contact our team for tailored advice on finding the right look and size for you.

Yes, we make every effort to ensure images and descriptions accurately reflect our products, including fabric and colour.

05

Account & Website Help

No, you can check out as a guest. Creating an account makes it easier to track orders and manage future purchases.

Log in to our website at any time to update your personal, delivery, or contact details.

Please email us at peterwebbermenswear@gmail.com for quick support. We’ll help complete your order.

Click “Forgot Password” on the login page and follow the prompts to securely reset your password.

Yes. Our site uses secure payment gateways to protect your personal and payment information.

06

In-Store Experience

Yes. Select Click & Collect at checkout. You’ll receive an email once your order is ready, typically within two hours during our opening hours.

Please bring your order number, a valid photo ID and the credit card used for the purchase. If someone else is collecting, please notify us first.

Yes. We offer easy, no-fuss refunds on Click & Collect items returned in original condition.

Yes. Our team is happy to assist with fit, style and product recommendations to ensure you leave looking and feeling your best.

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